Returns

Last Updated: 15th August 2025

Thank you for shopping with Pure Nectar Oils. We want you to be fully satisfied with your purchase of our essential oils. Please read our Returns Policy carefully.

1. Return Eligibility

Due to the nature of essential oils, we cannot accept returns or exchanges unless the product is defective, damaged during shipping or incorrect.

2. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 3 business days of delivery.

Provide your order number, a description of the problem and photos of the item and its packaging.

We will review your request and, if approved, offer a replacement or refund.

3. How to Return a Product

Once your return request is approved, we will provide instructions on how to send the product back to us.

Please do not return any items without prior authorisation.

4. Refunds

Refunds will be issued after we receive and inspect the returned product.

Refunds will be made to the original payment method.

Please allow up to 5 business days for the refund to process once your return is received.

5. Non-Returnable Items

Opened or used essential oils.

Products returned without prior approval.

Products returned after the return window.

6. Shipping Costs

Shipping costs are non-refundable.

Customers are responsible for return shipping costs unless the return is due to our error.

7. Contact Us

If you have any questions or need assistance with a return, please contact us:

Email: admin@purenectaroils.com

Phone: [Your Phone Number]